Terms of Service

1. Service Agreement

These Terms, along with your service application and the specific plan details, constitute a binding agreement between you (the "Customer") and Blue Sky Net ("Company", "we", "us", or "our").

1.1 Eligibility

• You must be at least 18 years old to subscribe to our services
• You must provide accurate and complete information during registration
• You must have legal authority to enter into this agreement

1.2 Service Availability

Services are available only in our designated service areas (Chhatarpur, Saidulajab, IGNOU University and surrounding areas). We reserve the right to determine service availability.

2. Service Plans and Pricing

2.1 Plan Selection

You may choose from our available broadband plans as published on our website or provided by our representatives. Plan features, speeds, and pricing are subject to change with prior notice.

2.2 Billing and Payment

• Billing cycles are monthly unless otherwise specified
• Payments are due on the billing date specified in your invoice
• Late payments may result in service suspension or termination
• A late fee of 2% per month may be applied to overdue amounts
• All prices are in Indian Rupees (INR) and inclusive of GST

2.3 Price Changes

We reserve the right to modify service prices with 30 days prior notice. Continued use of services after price changes constitutes acceptance of new pricing.

3. Installation and Equipment

3.1 Installation

• Installation will be scheduled at a mutually convenient time
• You must provide necessary access to premises for installation
• Standard installation is free for most plans
• Special installation requirements may incur additional charges

3.2 Equipment

• We provide necessary equipment (router, modem, cables) as part of the service
• Equipment remains our property and must be returned upon service termination
• You are responsible for proper care and use of equipment
• Damage to equipment due to negligence may result in replacement charges

4. Service Usage and Acceptable Use Policy

4.1 Permitted Use

Our services are for lawful personal or business use only. You agree not to use the services for:

• Illegal activities or content distribution
• Spamming, phishing, or fraudulent activities
• Distribution of malware, viruses, or harmful code
• Copyright infringement or piracy
• Network attacks or unauthorized access attempts
• Excessive bandwidth consumption affecting other users

4.2 Fair Usage Policy

Unlimited plans are subject to fair usage policies. Excessive consumption may result in:

• Temporary speed reduction during peak hours
• Requests to modify usage patterns
• Recommendation to upgrade to higher plans

4.3 Network Management

We may manage network traffic to ensure optimal performance for all users. This may include:

• Prioritization of certain types of traffic
• Temporary speed adjustments during congestion
• Blocking of malicious traffic or known threats

5. Service Level Agreement (SLA)

Full SLA details are available upon request. Service credits are subject to terms outlined in the complete SLA document.

6. Termination and Suspension

6.1 By Customer

You may terminate services by providing 30 days written notice. Early termination may be subject to charges as specified in your service agreement.

6.2 By Company

We may suspend or terminate services for:

• Non-payment of dues for more than 30 days
• Violation of Acceptable Use Policy
• Illegal or fraudulent activities
• Network abuse or security threats
• Breach of these Terms

6.3 Post-Termination

Upon termination:

• All outstanding payments become immediately due
• You must return all Company equipment within 7 days
• Failure to return equipment may result in replacement charges
• Your account will be closed and data deleted as per retention policy

7. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability for any claim shall not exceed one month's service fee
• We are not liable for indirect, incidental, or consequential damages
• We are not liable for service interruptions beyond our reasonable control
• We are not responsible for data loss or security breaches on your devices
• Service speeds are "up to" speeds and may vary based on multiple factors

8. Indemnification

You agree to indemnify and hold harmless Blue Sky Net, its employees, and affiliates from any claims, damages, or losses arising from:

• Your use of our services
• Violation of these Terms
• Infringement of third-party rights
• Illegal activities conducted through your connection

9. Dispute Resolution and Governing Law

9.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

9.2 Dispute Resolution

Any disputes shall be resolved through the following process:

1. Informal negotiation between parties (30 days)
2. Mediation through a mutually agreed mediator
3. Arbitration in Delhi under the Arbitration and Conciliation Act, 1996

9.3 Jurisdiction

Courts in Delhi shall have exclusive jurisdiction over any disputes arising from these Terms.

10. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, earthquakes, floods
• War, terrorism, civil unrest
• Government actions or regulations
• Utility failures or infrastructure damage
• Pandemics or health emergencies

11. Changes to Terms

We may modify these Terms at any time. We will provide notice of material changes:

• By posting on our website with updated "Last Updated" date
• By email to registered customers (for significant changes)
• Through service notifications or billing statements

Continued use of services after changes constitutes acceptance of modified Terms.

12. Contact Information