Refund Policy

1. General Refund Principles

1.1 Eligibility

Refunds may be considered in the following circumstances:

• Service not activated within promised timeline
• Technical inability to provide service at your location
• Billing errors or duplicate payments
• Service termination as per Terms of Service

1.2 Non-Refundable Items

The following are generally non-refundable:

• Installation charges (except when service cannot be provided)
• Monthly service fees for used periods
• Equipment charges for damaged or unreturned items
• Government taxes and regulatory fees

2. Specific Refund Scenarios

3. Installation Fee Refund Policy

3.1 Standard Installation

For plans with free installation, no refund applies as no installation fee was charged.

3.2 Paid Installation

Installation fees are refundable only if:

• We are unable to provide service at your location due to technical limitations
• The installation appointment is cancelled by us
• You cancel before installation team dispatch (50% refund)

Installation fees become non-refundable once:

• Installation team is dispatched to your location
• Physical work at your premises has begun
• Equipment has been installed (even if not activated)

4. Monthly Service Fee Refunds

4.1 Pro-rata Calculation

For monthly service fee refunds, we use the following calculation:

4.2 Minimum Usage Period

No refund is provided for partial month usage if service is terminated after:

• More than 15 days of the billing cycle have been used
• The service has been active for any period during the month
• Any data consumption has occurred during the billing cycle

5. Security Deposit Refunds

5.1 Equipment Security Deposit

Security deposits for equipment are refundable subject to:

• All equipment is returned in working condition
• No outstanding payments or charges
• Equipment is returned within 7 days of service termination
• Original accessories and components are included

5.2 Processing Timeline

Security deposit refunds are processed within:

• 15 business days after equipment return and inspection
• 30 business days if inspection reveals damage or missing items

5.3 Deductions

The following may be deducted from security deposits:

• Cost of damaged or missing equipment
• Outstanding service charges
• Cleaning or repair charges for returned equipment
• Any other amounts owed as per service agreement

6. Refund Request Process

6.1 How to Request a Refund

1. Submit a written refund request to billing@blueskynet.in
2. Include your account number, contact information, and reason for refund
3. Provide supporting documents if applicable
4. Keep a copy of your request for reference

6.2 Required Information

Your refund request must include:

• Full name and account number
• Contact phone number and email address
• Service address
• Detailed reason for refund request
• Supporting evidence (photos, emails, etc.)
• Preferred refund method (bank transfer, check, etc.)

6.3 Review Process

All refund requests undergo the following review:

• Initial acknowledgement within 24 hours
• Verification of account and service details (1-2 business days)
• Technical/billing department review (3-5 business days)
• Final decision and notification (1 business day)

7. Refund Processing Timeline

Note: Processing times may vary during holidays or peak periods.

8. Refund Methods

8.1 Available Refund Methods

• Bank Transfer: Direct transfer to your bank account (preferred method)
• Check: Physical check mailed to your registered address
• Credit/Debit Card: Refund to original payment method (if applicable)
• Service Credit: Credit applied to your account for future services

8.2 Processing Fees

The following processing fees may apply:

• Bank transfer charges: ₹50 (if refund amount below ₹1000)
• Check processing: ₹100 (includes courier charges)
• International transfers: Actual bank charges + ₹500 processing fee

Processing fees are deducted from the refund amount unless the refund is due to our error.

9. Disputed Refunds

9.1 Escalation Process

If you disagree with our refund decision:

1. Request detailed explanation of the decision
2. Submit additional evidence or information
3. Request escalation to senior management
4. Contact grievance officer if unresolved

9.2 Grievance Redressal

10. Exceptions and Special Cases

10.1 Force Majeure

No refunds will be issued for service disruptions due to force majeure events including but not limited to:

• Natural disasters
• Government actions or restrictions
• Utility failures
• Civil unrest or emergencies

10.2 Customer Responsibility

Refunds will not be issued for issues caused by:

• Customer equipment failure or misconfiguration
• Electrical problems at customer premises
• Construction or renovation affecting wiring
• Violation of acceptable use policy

11. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be:

• Posted on our website with updated "Last Updated" date
• Effective for refund requests received after the update date
• Not retroactively applied to pending refund requests

12. Contact Information